Shipping policy
Last Updated: September 2, 2026
Thank you for shopping with Windsor Designs. This Shipping Policy applies to orders placed through our website and covers products currently offered as well as products we may offer in the future, including personalized, customized, made-to-order, sublimated, printed, engraved, handcrafted, and non-custom products.
By placing an order with Windsor Designs, you agree to this Shipping Policy, subject to any rights that cannot legally be waived under applicable law.
PROCESSING AND PRODUCTION TIMES
Order processing and production times are separate from shipping/transit times.
Because many Windsor Designs products are personalized, customized, handcrafted, printed, sublimated, engraved, or made to order, production time may vary depending on the product, quantity, complexity of customization, availability of materials, order volume, and other production requirements.
Any processing, production, shipping, or delivery dates displayed on our website or communicated to customers are estimates unless Windsor Designs expressly states in writing that a particular date is guaranteed.
CUSTOM AND PERSONALIZED ORDERS
Production of personalized or custom products may begin after payment is successfully processed and, when applicable, after the customer provides all required personalization information, photographs, artwork, wording, measurements, selections, or design approval.
Delays caused by missing information, requested revisions, delayed customer responses, or approval of proofs may extend the estimated production and delivery timeline.
Once production of a personalized or custom product has begun, cancellation or modification may not be available, as further explained in our Return & Refund Policy.
DOMESTIC SHIPPING
Windsor Designs currently offers shipping to eligible addresses within the United States where shipping service is available.
Available shipping methods, rates, and estimated delivery times are displayed at checkout and may depend on the customer's address, order value, product type, package size, weight, and other applicable factors.
Current shipping options may include:
Standard Shipping:
$8.00
Free on qualifying orders of $70.00 or more.
Estimated carrier transit time: approximately 3–5 business days after the order has been processed and is ready for shipment.
Express Shipping:
$15.00
Estimated carrier transit time: approximately 1–2 business days after the order has been processed and is ready for shipment.
Shipping rates, thresholds, methods, and estimated transit times displayed at checkout at the time of purchase control and may be updated from time to time.
IMPORTANT: EXPRESS SHIPPING DOES NOT NECESSARILY MEAN EXPRESS PRODUCTION.
Selecting an expedited or express shipping method generally reduces carrier transit time after the order is completed and shipped. It does not automatically shorten the production or processing time for personalized, custom, or made-to-order products unless expedited production is expressly offered and purchased separately.
FREE SHIPPING
When Windsor Designs offers free shipping based on a minimum purchase amount, eligibility is determined according to the subtotal and conditions displayed at checkout.
Taxes, delivery charges, discounts, gift cards, or other amounts may affect eligibility depending on the promotion or checkout configuration.
Free shipping promotions may be subject to additional terms and may be modified or discontinued for future orders.
SHIPPING ADDRESSES
Customers are responsible for providing a complete, accurate, and deliverable shipping address.
Please carefully review the recipient's name, street address, apartment or unit number, city, state, ZIP code, and other delivery information before submitting an order.
Windsor Designs is not responsible for delivery problems caused by inaccurate, incomplete, outdated, or incorrectly entered customer-provided address information, except where applicable law provides otherwise.
If an order has not yet shipped, customers should contact us as soon as possible to request an address correction. We cannot guarantee that an address can be changed after an order has entered fulfillment.
ADDRESS CHANGES AFTER SHIPMENT
Once a package has been transferred to the shipping carrier, Windsor Designs may be unable to modify its destination.
Any carrier fees, rerouting fees, reshipping charges, or additional costs resulting from customer-provided incorrect or incomplete address information may be the customer's responsibility where permitted by law.
RETURNED OR UNDELIVERABLE PACKAGES
Packages may be returned to Windsor Designs because of an incorrect or incomplete address, refused delivery, failed delivery attempts, unclaimed packages, or other carrier-related reasons.
If a package is returned to us, we will contact the customer when reasonably possible.
Where permitted by applicable law, additional shipping charges may apply if the customer requests reshipment for a return caused by incorrect customer-provided information, refusal, or failure to collect the shipment.
Original shipping charges may be non-refundable where permitted by law and where the shipping service was properly performed.
SHIPPING CARRIERS
Windsor Designs may use USPS, UPS, FedEx, or other qualified shipping or delivery providers depending on destination, package characteristics, service availability, pricing, or operational requirements.
We reserve the right to select or change the carrier used to fulfill an order unless a specific carrier service was expressly purchased and guaranteed.
TRACKING INFORMATION
When tracking is available, customers may receive tracking information after their order has been prepared for shipment.
Tracking information may take time to become active after a shipping label is created.
Creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.
DELIVERY ESTIMATES
Carrier delivery dates and estimated delivery windows are estimates and are not guaranteed by Windsor Designs unless expressly stated otherwise in writing.
Delivery may be affected by weather, holidays, carrier disruptions, natural disasters, emergencies, transportation problems, governmental actions, incorrect addresses, unusually high shipping volume, or circumstances outside our reasonable control.
Windsor Designs cannot guarantee the performance or delivery schedule of an independent shipping carrier.
Nothing in this section limits any rights or remedies that cannot legally be waived.
DELIVERY CONFIRMATION
Where carrier tracking records an order as delivered, customers should first check the delivery location, mailbox, parcel locker, building reception area, household members, neighbors where appropriate, and any location where the carrier may reasonably have left the package.
Customers should also contact the applicable carrier when appropriate.
If a package cannot be located, please contact Windsor Designs promptly so that we can review available information and, where appropriate, assist with a carrier inquiry or claim.
A carrier's delivery scan will be considered relevant evidence of delivery but will not eliminate any rights available under applicable law.
LOST PACKAGES
If tracking does not show delivery and a package appears lost in transit, please contact Windsor Designs.
We may investigate the shipment and/or submit a claim or inquiry with the shipping carrier.
Any replacement, refund, store credit, or other remedy will be determined based on the circumstances, carrier information, our applicable policies, and any rights required by law.
DAMAGED PACKAGES
Customers should inspect packages and products promptly upon delivery.
If an order arrives damaged, please contact Windsor Designs promptly and provide:
• Order number
• Customer name
• Description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping box or packaging
• Photographs of the shipping label when reasonably requested
Customers should retain the damaged item and original packaging while the claim is being reviewed when reasonably possible.
Do not discard a damaged product or its packaging until we advise that it is no longer needed for the review, because a carrier may require evidence as part of a claim.
LOCAL DELIVERY
Where available, Windsor Designs offers local delivery within the delivery area displayed at checkout.
Our current local delivery configuration may include delivery within approximately 6 miles of our Orlando location, subject to eligibility at checkout.
Current local delivery pricing may include:
Minimum qualifying order: $25.00
Local delivery fee: $7.99
Local delivery availability, geographic boundaries, minimum order requirements, fees, and estimated delivery periods are determined by the options displayed at checkout and may change for future orders.
Customers are responsible for providing complete and accurate delivery instructions and ensuring that the delivery location can be safely and reasonably accessed.
LOCAL DELIVERY TIME
Local delivery orders are generally delivered according to the timeframe communicated at checkout or in the order confirmation.
Any local delivery timeframe is an estimate unless expressly guaranteed.
If nobody is available to receive an order when personal receipt is reasonably necessary, additional delivery arrangements or charges may apply where permitted by law.
IN-STORE / LOCAL PICKUP
Windsor Designs may offer customer pickup for eligible orders.
Pickup availability and estimated readiness times will be displayed during checkout or communicated after purchase.
Customers should NOT arrive to collect an order until they receive notification that the order is ready for pickup.
Current estimated pickup preparation may be approximately 2–4 days depending on the product and order requirements.
Personalized, custom, large, complex, or high-volume orders may require additional preparation time.
PICKUP VERIFICATION
Customers may be asked to provide their order confirmation, order number, identification, or other reasonable verification before an order is released.
This requirement helps protect customers against unauthorized collection of orders.
UNCLAIMED PICKUP ORDERS
Customers should collect pickup orders within a reasonable period after receiving notification that the order is ready.
If an order remains unclaimed for an extended period, Windsor Designs may contact the customer to arrange collection.
Custom or personalized products are not automatically refundable merely because a customer fails to collect them, subject to applicable law and our Return & Refund Policy.
MULTIPLE SHIPMENTS
An order containing multiple products may occasionally be shipped or made available in separate packages or at different times.
Customers will not necessarily be charged additional shipping solely because Windsor Designs elects to divide an order into multiple shipments, unless otherwise disclosed and agreed upon.
LARGE OR SPECIAL ORDERS
Large quantities, oversized products, bulk orders, unusually heavy products, fragile products, or products requiring special handling may be subject to different shipping charges, packaging requirements, processing times, or delivery arrangements.
Any applicable conditions will be communicated when appropriate.
INTERNATIONAL SHIPPING
Windsor Designs does not guarantee international shipping availability.
If international shipping is offered now or in the future, availability, shipping charges, estimated transit times, customs requirements, duties, taxes, import fees, brokerage charges, and other applicable costs may vary by destination.
Unless expressly stated otherwise at checkout, customers are responsible for customs duties, import taxes, brokerage charges, or similar destination-country charges to the extent permitted by applicable law.
Customs processing may cause delays outside Windsor Designs' control.
FRAUD PREVENTION AND SHIPPING VERIFICATION
For the protection of Windsor Designs and our customers, certain orders may require additional payment, identity, billing, shipping, or address verification before shipment.
We reserve the right to reasonably delay fulfillment while verification is completed or to cancel an order where we cannot reasonably verify the transaction or suspect fraud or unauthorized payment activity.
HOLIDAYS AND HIGH-VOLUME PERIODS
Production, processing, and delivery times may be longer during holidays, sales, promotional events, severe weather, periods of unusually high order volume, supply disruptions, or other exceptional circumstances.
Customers purchasing products for birthdays, holidays, events, ceremonies, travel, or other specific dates should order sufficiently in advance.
Windsor Designs is not responsible for a customer ordering too close to a desired event date when no guaranteed delivery commitment was expressly provided.
ORDER COMBINING
Separate orders are not guaranteed to be combined into a single shipment.
Customers placing multiple separate orders may be charged shipping separately for each transaction.
CHANGES TO THIS SHIPPING POLICY
Windsor Designs may update this Shipping Policy from time to time to reflect changes in our products, carriers, shipping methods, pricing, business operations, or applicable requirements.
The policy applicable to an order will be determined in accordance with applicable law and the terms presented in connection with the transaction.
CONTACT US
Questions regarding shipping, local delivery, pickup, tracking, or an order may be submitted through the contact information provided on our website.
Windsor Designs
Orlando, Florida, United States
Website: windsordesignsus.com