Política de reembolso
Last Updated: September 2, 2026
Thank you for shopping with Windsor Designs. Because many of our products are personalized, customized, made-to-order, or produced specifically for each customer, please review this Return & Refund Policy carefully before placing your order.
By placing an order with Windsor Designs, you acknowledge and agree to this Return & Refund Policy, subject to any rights that cannot legally be waived under applicable law.
CUSTOM AND PERSONALIZED PRODUCTS — FINAL SALE
All personalized, customized, made-to-order, custom-designed, engraved, printed, sublimated, monogrammed, or otherwise modified products are FINAL SALE.
Once production has begun, these items cannot be returned, exchanged, or refunded due to:
• Change of mind
• Ordering the wrong size, color, style, design, or quantity
• Incorrect spelling, names, dates, wording, photographs, artwork, or other information submitted or approved by the customer
• Personal preference regarding colors, positioning, sizing, or appearance when the completed item reasonably reflects the approved design or product description
• Failure to read the product description, dimensions, care instructions, processing time, or other information provided before purchase
• Duplicate orders placed by the customer
• No longer needing or wanting the product
• Gift recipients not wanting or liking the product
Customers are responsible for reviewing all personalization details carefully before submitting an order.
CUSTOMER-SUBMITTED INFORMATION AND ARTWORK
Customers are solely responsible for the accuracy of all names, spelling, dates, photographs, logos, wording, artwork, colors, sizes, and other customization instructions submitted with an order.
Windsor Designs is not responsible for errors contained in information or artwork supplied or approved by the customer.
If we provide a digital proof for approval, production may begin after approval. Once a proof has been approved and production begins, changes or cancellations may no longer be possible.
COLOR AND PRODUCT VARIATIONS
Colors displayed on phones, tablets, computers, and other screens may vary slightly from the finished physical product due to differences in screen settings, printing processes, sublimation processes, materials, lighting, and manufacturing.
Minor variations in color, positioning, alignment, dimensions, texture, or appearance that are normal to handmade, printed, sublimated, or customized production are not considered defects.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want every order to arrive correctly.
If an item arrives damaged, materially defective, or materially different from what was ordered due to an error by Windsor Designs, please contact us as soon as reasonably possible after delivery.
To help us evaluate the issue, we may request:
• Your order number
• Your name and email address
• Clear photographs of the item
• Photographs of the shipping box and packaging
• Photographs showing the damage, defect, or incorrect item
• Any other information reasonably necessary to verify the claim
Please retain the item and all original packaging until we have reviewed your claim.
If we determine that Windsor Designs made an error or that the item qualifies for a remedy under this policy or applicable law, we may provide, as appropriate and subject to applicable law, a replacement, repair, refund, store credit, or other appropriate remedy.
Do not discard a damaged or incorrect product until your claim has been resolved.
NON-CUSTOMIZED PRODUCTS
For eligible non-personalized and non-customized products, please contact Windsor Designs within 7 days after delivery if you wish to request a return.
To be eligible for consideration for a return, the product must be unused, unworn, unwashed, undamaged, and in its original condition and original packaging, where applicable.
A return must be authorized by Windsor Designs before it is sent or brought back. Unauthorized returns may be refused to the extent permitted by applicable law.
Unless the item arrived damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs.
Original shipping and delivery charges are non-refundable except where required by law or where the refund results from an error by Windsor Designs.
NON-RETURNABLE ITEMS
Except where otherwise required by law, we do not accept returns or exchanges for:
• Personalized or customized products
• Made-to-order products
• Products produced using customer-provided photographs, artwork, names, text, or designs
• Gift cards
• Clearance or final-sale items when identified as such before purchase
• Used, worn, washed, altered, or damaged merchandise
• Products returned without all original components
• Products damaged after delivery through misuse, improper handling, improper washing, improper cleaning, accidental damage, or failure to follow care instructions
ORDER CHANGES AND CANCELLATIONS
Orders should be reviewed carefully before checkout.
If you need to request a change or cancellation, contact Windsor Designs as soon as possible.
A request to change or cancel an order is not guaranteed.
Customized and made-to-order products may enter production shortly after an order is placed. Once design work, printing, sublimation, engraving, preparation, or production has begun, the order generally cannot be changed or canceled except where required by law.
If a cancellation is accepted before production begins, any refund due will be processed to the original payment method.
SHIPPING DAMAGE
Customers should inspect packages promptly after delivery.
If the shipping package arrives visibly damaged, please photograph the package before opening it whenever reasonably possible and retain the packaging while the claim is being reviewed.
Windsor Designs may request photographs or other reasonable documentation to process a carrier claim.
LOST, STOLEN, OR MISDELIVERED PACKAGES
If tracking information indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, and the applicable shipping carrier.
Please contact Windsor Designs promptly if additional assistance is needed.
Claims involving lost, stolen, or misdelivered packages will be handled according to the circumstances of the shipment, carrier procedures, and applicable law. A carrier's delivery scan does not eliminate any rights or remedies that may apply under applicable law.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be charged to the customer to the extent permitted by law.
If an order is returned to Windsor Designs because of an address supplied incorrectly by the customer, we will contact the customer regarding available options.
LOCAL DELIVERY
Customers selecting Local Delivery are responsible for providing an accurate and accessible delivery address and any necessary delivery instructions.
The customer is responsible for ensuring that the location is safe and reasonably accessible for delivery.
If delivery cannot be completed because of an incorrect address, inaccessible location, lack of required access information, or another circumstance within the customer's control, additional delivery charges may apply to a subsequent delivery attempt.
IN-STORE PICKUP
Customers selecting In-Store Pickup will be notified when their order is ready.
Please do not arrive for pickup until you have received notification that your order is ready.
We may request the order confirmation and reasonable identification or verification before releasing an order.
Pickup orders remain subject to the same return, refund, customization, and cancellation terms described in this policy.
REFUNDS
Approved refunds will generally be issued to the original payment method.
Processing times after a refund is issued may vary depending on the customer's bank, card issuer, payment processor, or other financial institution.
Shipping, delivery, expedited shipping, customization, design, and similar charges are non-refundable when they have already been performed or incurred, except where required by law or where otherwise stated in this policy.
EXCHANGES
Customized and personalized products are not eligible for exchanges except where required by law or where Windsor Designs determines that the product was materially defective or materially incorrect due to our error.
For eligible non-customized products, please contact us before returning an item to request an exchange.
CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with your order, please contact Windsor Designs so that we have an opportunity to review and resolve the matter.
Nothing in this policy limits a customer's lawful right to dispute a charge or exercise any other non-waivable right provided by applicable law.
ABUSE OR FRAUDULENT CLAIMS
Windsor Designs reserves the right, to the extent permitted by law, to refuse returns, refunds, replacements, or future transactions where there is reasonable evidence of fraud, return abuse, altered documentation, intentional product damage, or other misuse of our policies.
RESERVATION OF RIGHTS
Windsor Designs reserves the right to evaluate return, refund, replacement, cancellation, and exchange requests based on the circumstances of each transaction and to update this policy from time to time.
Nothing in this policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.
CONTACT US
Questions regarding an order, return, refund, damaged item, or this policy should be directed to Windsor Designs through the contact information published on our website.
Windsor Designs
Orlando, Florida, United States.