Términos del servicio
Last Updated: September 2, 2026
OVERVIEW
This website and online store are operated by Windsor Designs. Throughout the site, the terms “we,” “us,” and “our” refer to Windsor Designs.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, custom-design services, personalization services, communications, and any other services offered by Windsor Designs.
By visiting our website, purchasing a product, submitting an order, requesting customization, uploading or providing content, or otherwise using our services, you agree to be bound by these Terms, together with our Return & Refund Policy, Privacy Policy, Shipping Policy, and any other policies or notices posted on our website.
If you do not agree to these Terms, you should not use our website or purchase our products or services.
Nothing in these Terms limits any rights that cannot legally be waived or limited under applicable law.
1. PRODUCTS AND SERVICES
Windsor Designs may offer an unlimited and evolving variety of products and services, including, without limitation, personalized products, customized products, made-to-order products, sublimated products, printed products, engraved products, monogrammed products, apparel, drinkware, mugs, tumblers, cups, shirts, clothing, bags, accessories, décor, gifts, plates, promotional products, stickers, labels, keepsakes, artwork, digital designs, handcrafted items, and other merchandise or services that may be offered now or in the future.
Our product selection may change at any time without notice.
We reserve the right to modify, discontinue, replace, restrict, or limit any product or service at any time, subject to applicable law.
2. CUSTOM, PERSONALIZED, AND MADE-TO-ORDER PRODUCTS
Many Windsor Designs products are created, printed, sublimated, personalized, customized, assembled, or otherwise produced specifically for an individual customer.
Customers are solely responsible for carefully reviewing all information submitted with an order, including names, spelling, dates, photographs, images, wording, sizes, colors, quantities, designs, personalization instructions, and other specifications.
Once production has begun, custom or personalized orders generally cannot be changed, canceled, returned, exchanged, or refunded except where required by applicable law or where Windsor Designs determines that the product contains a qualifying production defect or error attributable to us.
Our separate Return & Refund Policy applies and is incorporated into these Terms by reference.
3. CUSTOMER APPROVALS AND PROOFS
When Windsor Designs provides a digital proof, mockup, preview, sample, or other design approval opportunity, the customer is responsible for reviewing it carefully before approval.
Customer approval constitutes authorization to proceed with production.
Windsor Designs is not responsible for errors that were visible in an approved proof, including spelling, grammar, names, dates, positioning, sizing, colors, images, wording, or other customer-approved design elements.
Changes requested after approval may be refused or may result in additional charges and production delays.
4. COLORS, PLACEMENT, SIZE, AND PRODUCT VARIATIONS
Customers acknowledge that colors displayed on phones, tablets, computers, monitors, or other electronic devices may differ from colors on the finished physical product.
Sublimation, printing, pressing, engraving, crafting, and other production processes may result in reasonable variations in color, shade, positioning, alignment, dimensions, texture, image intensity, or appearance.
Product blanks, materials, manufacturers, and production batches may also contain minor variations.
Such reasonable variations are not necessarily defects and do not automatically qualify a product for replacement, return, exchange, refund, or credit.
Product photographs, mockups, digital renderings, and other images are intended to provide a reasonable representation of the product but may not represent exact scale, placement, color, or appearance.
5. CUSTOMER-SUBMITTED CONTENT
Customers may provide photographs, logos, names, text, artwork, graphics, trademarks, designs, images, or other materials (“Customer Content”) for use in personalized or custom products.
By submitting Customer Content, you represent and warrant that you own the content or have all permissions, licenses, consents, and legal rights necessary for Windsor Designs to reproduce, print, modify, resize, crop, arrange, display, or otherwise use that content for the purpose of fulfilling your order.
You agree not to submit content that infringes copyrights, trademarks, privacy rights, publicity rights, intellectual property rights, or other rights belonging to another person or entity.
You agree to be responsible for claims arising from Customer Content you submit, to the extent permitted by applicable law.
Windsor Designs reserves the right to refuse any content or order that we reasonably believe may violate law, third-party rights, these Terms, payment-network requirements, or our business policies.
6. INTELLECTUAL PROPERTY
Unless otherwise stated, the Windsor Designs name, branding, original designs, graphics, photographs, website content, product presentations, written materials, logos, artwork, and other original materials created or owned by Windsor Designs are protected by applicable intellectual property laws.
Purchasing a physical product does not transfer ownership of Windsor Designs intellectual property or grant permission to reproduce, copy, distribute, manufacture, sell, sublicense, or commercially exploit our original designs.
No content from our website may be copied, reproduced, republished, distributed, sold, or commercially exploited without authorization, except as permitted by applicable law.
7. PRODUCT AVAILABILITY
All products and services are subject to availability.
We may limit quantities, discontinue products, substitute unavailable materials where appropriate and authorized, reject orders, or cancel orders when reasonably necessary.
If we cancel an order after payment and no product or service has been provided, we will issue any refund required under applicable law and our applicable policies.
8. PRICES
Prices are displayed in the currency indicated at checkout and may change without prior notice.
The price applicable to an order is generally the price displayed and accepted at the time the order is placed, subject to correction of obvious errors as permitted by law.
Applicable taxes, shipping charges, delivery fees, customization charges, expedited-production charges, or other applicable fees may be added at checkout.
Promotions, discounts, coupon codes, and special offers may have separate terms and may be modified or discontinued as permitted by law.
9. ERRORS AND INACCURACIES
We make reasonable efforts to provide accurate product descriptions, prices, photographs, availability information, and other website content.
Occasionally, information may contain typographical errors, inaccuracies, omissions, or technical errors.
To the extent permitted by applicable law, Windsor Designs reserves the right to correct errors, update information, or cancel affected orders where an obvious material error has occurred.
10. ORDERS
Submitting an order does not necessarily guarantee acceptance.
We reserve the right to refuse, limit, cancel, or investigate an order when reasonably necessary, including suspected fraud, unauthorized transactions, pricing errors, inventory problems, policy violations, abusive conduct, unlawful activity, or other legitimate business reasons.
If an order is canceled, any refund due will be handled in accordance with applicable law and our policies.
11. PAYMENT
Customers agree to provide current, complete, and accurate billing and payment information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Orders may be subject to fraud screening, identity verification, authorization, or other security procedures.
We may delay or cancel fulfillment where payment cannot be verified or where we reasonably suspect fraud or unauthorized use.
12. CHARGEBACKS AND PAYMENT DISPUTES
Customers should contact Windsor Designs promptly if they believe there is a problem with an order so that we have an opportunity to review the matter.
Nothing in these Terms prevents a customer from exercising lawful rights with their card issuer, bank, payment provider, or under applicable consumer-protection law.
However, customers must not knowingly submit false, fraudulent, or materially misleading payment disputes or chargeback claims.
Windsor Designs may provide relevant transaction records to payment processors, financial institutions, card networks, or other authorized parties when responding to a payment dispute, consistent with applicable law and our Privacy Policy.
13. SHIPPING
Shipping and delivery estimates are estimates unless expressly stated otherwise.
Processing time and carrier transit time are separate.
Windsor Designs is not responsible for delays caused by shipping carriers, weather, natural disasters, transportation interruptions, incorrect customer addresses, governmental actions, or other circumstances outside our reasonable control, except to the extent responsibility cannot legally be excluded.
Customers are responsible for providing a complete and accurate delivery address.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or customer-requested reshipment may be charged where permitted by law.
Our Shipping Policy is incorporated into these Terms by reference.
14. LOCAL DELIVERY
Where offered, local delivery is available only within designated delivery areas and subject to the conditions displayed at checkout.
Delivery windows are estimates unless expressly guaranteed.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is safe and accessible.
15. PICKUP ORDERS
Where pickup is offered, customers should wait until they receive confirmation that their order is ready before arriving for pickup.
We may request reasonable order confirmation or identification before releasing an order.
Orders must be collected within any pickup period communicated to the customer.
16. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should inspect their order promptly after delivery or pickup.
If an item arrives damaged, defective, or materially different from the order due to an error attributable to Windsor Designs, please contact us promptly and provide the order number, description of the issue, and clear photographs or other reasonably requested documentation.
We will evaluate claims individually and provide an appropriate remedy where required by applicable law or our policies.
Customers should retain the item and original packaging while a claim is being reviewed when reasonably possible.
17. RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy and any applicable mandatory consumer rights.
Custom, personalized, made-to-order, printed, sublimated, engraved, monogrammed, or otherwise customer-specific products may be final sale as described in that policy, except where applicable law requires otherwise.
18. CARE INSTRUCTIONS
Customers are responsible for following any care, cleaning, washing, handling, storage, temperature, dishwasher, microwave, or other instructions provided with a product or in its product description.
Windsor Designs is not responsible for damage caused by misuse, improper washing, improper cleaning, excessive heat, impact, scratching, neglect, modification, failure to follow care instructions, or normal wear and tear, except where applicable law provides otherwise.
19. SAFETY AND INTENDED USE
Products must be used only for their reasonably intended purpose and in accordance with any instructions or warnings provided.
Customers are responsible for determining whether a product is appropriate for their intended use.
Children should use products under appropriate adult supervision where applicable.
Decorative products should not be used for food, beverages, heat, or other purposes unless specifically identified as suitable for that use.
20. GIFT ORDERS AND THIRD-PARTY RECIPIENTS
Customers placing orders for another recipient are responsible for providing accurate recipient and delivery information.
The purchaser remains responsible for the order, personalization information, and payment obligations.
21. PROMOTIONAL CODES AND DISCOUNTS
Discounts, promotional codes, giveaways, store credits, and special offers may be subject to additional restrictions.
Unless otherwise stated, promotions cannot be combined, exchanged for cash, or applied retroactively.
We reserve the right to reject fraudulent, duplicated, altered, unauthorized, or improperly obtained promotional codes.
22. WEBSITE USE
You agree not to use our website or services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.
You may not interfere with website security, attempt unauthorized access, transmit malicious code, scrape or copy protected content unlawfully, impersonate another person, or use our services in a manner that violates applicable law.
We may restrict or terminate access where reasonably necessary to protect Windsor Designs, customers, service providers, or others.
23. THIRD-PARTY SERVICES
Our store may use or link to third-party platforms and services, including payment processors, shipping carriers, social-media platforms, analytics providers, and e-commerce technology providers.
Third-party services may be governed by their own terms and privacy practices.
Windsor Designs is not responsible for independent third-party services to the extent permitted by applicable law.
24. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, products and services are provided subject to the warranties, representations, and consumer rights expressly stated by Windsor Designs or required by law.
Except for rights or warranties that cannot legally be excluded, Windsor Designs does not make additional warranties beyond those expressly provided.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be waived.
25. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Windsor Designs will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website, products, or services where such damages may lawfully be excluded.
Where liability may lawfully be limited, Windsor Designs’ aggregate liability relating to a particular order will not exceed the amount actually paid to Windsor Designs for the product or service giving rise to the claim.
These limitations do not apply where prohibited by applicable law.
26. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Windsor Designs harmless from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful use of our services, your violation of these Terms, or Customer Content that you submit in violation of another party’s rights.
This provision does not require a customer to indemnify Windsor Designs for conduct for which indemnification cannot legally be required.
27. FRAUD AND ABUSE
We reserve the right to investigate suspected fraud, payment abuse, misuse of promotions, unauthorized transactions, theft, harassment, threats, or other unlawful or abusive activity.
Where appropriate and lawful, we may preserve relevant records, cancel orders, restrict future transactions, cooperate with payment processors or financial institutions, or report suspected unlawful activity to appropriate authorities.
28. PRIVACY
Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review the Privacy Policy available through our website for information about how personal information is collected, used, disclosed, and protected.
29. ELECTRONIC COMMUNICATIONS
By communicating with Windsor Designs electronically, you consent to receive transactional communications relating to your orders, customer-service requests, account, or purchases through the contact information you provide.
Marketing communications are governed by applicable consent requirements and may be subject to separate opt-out rights.
30. FORCE MAJEURE
To the extent permitted by law, Windsor Designs will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, flood, power outages, internet or telecommunications failures, carrier interruptions, supply-chain disruptions, governmental actions, labor disruptions, epidemics, emergencies, or similar events.
31. GOVERNING LAW
These Terms and transactions with Windsor Designs will be governed by applicable federal law and the laws of the State of Florida, without depriving consumers of any mandatory protections that apply to them under applicable law.
32. DISPUTES
Before commencing formal legal proceedings, customers and Windsor Designs are encouraged to attempt in good faith to resolve disputes directly.
Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.
Any jurisdiction or venue provision will apply only to the extent enforceable under applicable law.
33. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate, and the remaining provisions will remain in effect.
34. NO WAIVER
Failure by Windsor Designs to enforce a provision of these Terms on one occasion does not constitute a waiver of the right to enforce that provision in the future.
35. ENTIRE AGREEMENT
These Terms, together with the policies and notices incorporated by reference, constitute the agreement governing your use of our store and purchases from Windsor Designs, except where separate written terms expressly apply.
36. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, business practices, technology, or applicable requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
Changes will apply prospectively as required by applicable law.
37. CONTACT INFORMATION
Questions regarding these Terms of Service, an order, or Windsor Designs policies may be submitted through the contact information provided on our website.
Windsor Designs
Orlando, Florida, United States
Website: windsordesignsus.com
By using our website or placing an order with Windsor Designs, you acknowledge that you have had an opportunity to review these Terms of Service and agree to be bound by them, subject to applicable law.